Guest Service Agent

Al Bandar Rotana & Al Bandar Arjaan by Rotana; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai seeks a Guest Service Agent to deliver exceptional customer service. Responsibilities include checking in and out guests, managing cash inventory, and maintaining operational readiness of the Guest Service Desk. Candidates should have a hospitality degree, excellent communication skills, and experience in Front Office operations. Join a dynamic team in a fast-paced environment that values multi-cultural engagement.

Qualifications

• Previous experience in Front Office Department within a hotel.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Provide professional, friendly, and engaging service to guests.
• Check in and check out guests as per established SOPs.
• Maintain the Guest Service Desk operationally prepared.

Skills

Customer service orientation

Problem-solving

Interpersonal skills

Multilingual communication

Education

Degree in hospitality

Tools

Opera software

Job description

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
  
  

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork