Guest Service Agent

AccorHotel; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Guest Service Agent to create memorable experiences for guests. In this role, you will be the first point of contact, ensuring every guest feels welcomed and valued. Your service-focused personality and ability to communicate fluently in English and Arabic will be essential in providing exceptional service. This forward-thinking company offers opportunities for personal growth and development, along with a range of employee benefits. Join a team that values making a difference and delivering outstanding guest experiences every day!

Benefits

Employee benefit card with discounted rates

Learning programs through Academies

Opportunities for talent development

Corporate Social Responsibility activities

Qualifications

• Experience in customer service is essential; hotel experience is a plus.
• Fluency in English and Arabic is required, additional languages are a bonus.

Responsibilities

• Greet guests and respond to requests while providing exceptional service.
• Promote hotel facilities and enhance guest experiences through upselling.

Skills

Service-focused personality

Fluency in English

Fluency in Arabic

Customer service

Education

Bachelor's degree

Diplomas/certifications

Tools

Opera / Opera Cloud

Job description

Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet guests, respond to requests, and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through upselling.

Qualifications:

Your experience and skills include:

• Service-focused personality is essential; experience is an asset.
• Prior experience working with Opera / Opera Cloud or a related system.
• Fluency in English & Arabic; additional languages are a plus.
• Bachelor's degree or diplomas/certifications are required.
• Experience in a 4-star hotel or relevant experience in the hotel industry is a must.

Remote Work: No

Employment Type: Full-time