Guest Relations Officer - UAE National

AccorHotels Middle East; Abu Dhabi; On-site; AED 30,000 - 40,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a Front Office Associate. The role involves delivering exceptional service throughout the guest journey from check-in to check-out and being the first point of contact for visitors. Ideal candidates have at least two years of experience in a similar position at a 5-star hotel, alongside strong communication skills and a passion for customer service. Join us to be part of an inclusive team that values diversity and fosters a welcoming environment.

Qualifications

• Minimum experience of two years in a similar role in a 5-star luxury hotel.
• Strong verbal and written communication skills and pride in personal presentation.
• A genuine passion for customer service focused on guest satisfaction.

Responsibilities

• Deliver excellent service from check-in to check-out.
• Be the first point of contact for guests and visitors.
• Provide guests with local information about attractions and amenities.

Skills

Customer service

Multitasking

Strong communication skills

Tools

MS Office

Opera system

Job description

Company Description

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Deliver excellent service, from check in to check out and everywhere in between.
• Be the first point of contact for guests and visitors.
• Be responsible for completing a wide variety of front office tasks, which will ensure every day is different.
• Provide guests and visitors with local information from your vast array of knowledge regarding the neighborhood attractions and amenities.

Qualifications

• Minimum experience of two years in a similar role in 5-star Luxury Hotel.
• Knowledge in MS Office and Opera system.
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required.
• Strong verbal and written communication skills and pride in personal presentation.
• A people person who is able to make genuine connections with their colleagues and guests.
• A genuine passion for customer service with a strong focus on always making our guest’s feel welcome during their stay.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.