Guest Relations Leader: Elevate Satisfaction & Loyalty

AccorHotel; Dubai; On-site; AED 100,000 - 140,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Guest Relations Manager to ensure exceptional guest experiences through effective management of guest services and relationships. The role involves personalizing guest interactions, resolving complaints swiftly, and coordinating efforts with departments to enhance guest satisfaction. The ideal candidate will possess excellent communication and problem-solving skills, a Bachelor's degree, and at least 2 years of experience in a similar role. This full-time position offers growth opportunities and a competitive employee benefits package.

Benefits

Employee benefit card for discounts at Accor hotels

Learning and development programs

Growth opportunities within the property

Qualifications

• Minimum of 2 years experience in a similar capacity.
• Highly reliable in execution and follow-through.
• Ability to work effectively in a team.

Responsibilities

• Manage pre-arrival communications to address guest requests.
• Track and resolve guest complaints with proper follow-up.
• Enhance loyalty member experience with personalized attention.

Skills

Excellent communication skills

Problem-solving skills

Leadership skills

Interpersonal skills

Detail-oriented

Education

Bachelor's Degree

Job description

A leading hotel chain in Dubai is seeking a Guest Relations Manager to ensure exceptional guest experiences through effective management of guest services and relationships. The role involves personalizing guest interactions, resolving complaints swiftly, and coordinating efforts with departments to enhance guest satisfaction. The ideal candidate will possess excellent communication and problem-solving skills, a Bachelor's degree, and at least 2 years of experience in a similar role. This full-time position offers growth opportunities and a competitive employee benefits package.