Guest Relations Lead — VIP & Service Excellence

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel group in Dubai is seeking a Guest Relations Manager to oversee guest services and ensure satisfaction. Responsibilities include managing inquiries and complaints, coordinating with departments, and implementing guest satisfaction initiatives. The ideal candidate has a diploma in hospitality and 5-7 years of experience in a 4-5 star hotel environment. A good command of communication skills and previous experience in Front Office services is essential. Preference will be given to candidates who speak Turkish.

Qualifications

• 5 – 7 years' experience in 4–5-star hotel.
• Previous experience in Front Office or Guest Services.
• Ability to handle guest inquiries and complaints professionally.

Responsibilities

• Assist in managing guest inquiries and complaints.
• Support the Front desk team in coordinating services.
• Oversee check-in and check-out processes smoothly.

Skills

Good Communication skills

Knowledge of hotel rate codes

Experience with Front Office Systems

Education

Diploma or degree in vocational hospitality

Job description

A leading hotel group in Dubai is seeking a Guest Relations Manager to oversee guest services and ensure satisfaction. Responsibilities include managing inquiries and complaints, coordinating with departments, and implementing guest satisfaction initiatives. The ideal candidate has a diploma in hospitality and 5-7 years of experience in a 4-5 star hotel environment. A good command of communication skills and previous experience in Front Office services is essential. Preference will be given to candidates who speak Turkish.