Guest Relations Hostess

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a talented individual to deliver exceptional service and maintain high standards of guest relations. The ideal candidate will have a background in hospitality management, at least one year of experience, and skills in communication and service excellence. This role offers the opportunity to work in a dynamic environment near major attractions such as The Dubai Mall and Burj Khalifa.

Qualifications

• At least one year experience in the same position.
• 4 or 5 stars hotel experience is preferred.

Responsibilities

• To promote efficiency and social skills.
• To maintain good inter-departmental relations.
• Enhance sales for the hotel through good public relations.
• Display a pleasant manner and positive attitude.
• Be available for guests at all times.
• Demonstrate pride in appearance and commitment.
• Know the guests and commit to service excellence.
• Provide sincere and enthusiastic service.

Skills

Good communication skills

Education

Graduate of hospitality management

Job description

Company Description

Join us at Accor, where life pulses with passion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be as a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart, Join us and become a Heartist®.

Job Description

• To promote efficiency, confidence, courtesy and an extremely high standard of social skills
• To generally promote and ensure good inter-departmental relations
• Establish, promote and maintain good public relations and enhances sales for the hotel at every opportunity
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues
• Be available for guests at all times
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment
• To take time and get to know the guests, and to be committed to service excellence.
• To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.

Qualifications

• At least one year experience in the same position
• 4 or 5 stars hotel experience is preferred
• Good communication skills
• Graduate of hospitality management

Additional Information

Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.