Guest Relations Executive

Jumeirah; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier luxury hotel in the UAE is looking for a Guest Relations Executive to join their team. The successful candidate will provide excellent service, manage guest inquiries, and maintain high standards of hospitality. This role requires 1-2 years of experience in a similar position, proficiency in English and a second language, and strong skills in Microsoft Office, Micros, and Sevenrooms. The hotel offers a competitive tax-free salary, comprehensive healthcare, and opportunities for professional growth.

Benefits

Supportive work environment

Career development opportunities

Colleague discounts

Comprehensive healthcare coverage

Shared accommodation provided

Paid annual leave

Qualifications

• 1-2 years of experience in a similar role within a 5-star luxury property.
• Experience in a multicultural environment is essential.
• Fluent in English with a second language preferred.

Responsibilities

• Welcome guests warmly and ensure attentive service.
• Manage reservations and guest inquiries.
• Maintain guest knowledge and ensure service continuity.

Skills

F&B background

Strong customer service

Language proficiency (English and a second language)

Tools

Microsoft Office

Micros

Sevenrooms

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Burj Al Arab

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About the Job

An exciting opportunity has arisen for a Guest Relations Executive (Hostess) to join the L\'Olivo at Al Mahara team in Jumeirah Burj Al Arab. The main duties and responsibilities of this role:

• Welcomes guests warmly, engages in small talk, and ensures personalized, attentive service, especially for VIPs and regular guests.
• Manages reservations, special occasions, and guest inquiries following F&B SOPs and booking checklists.
• Escorts guests to tables, shares relevant information with service staff, and introduces menus and specials appropriately.
• Maintains detailed guest knowledge, anticipates needs, and ensures privacy, confidentiality, and service continuity across shifts.
• Answers calls professionally, maintains accurate guest data, and supports inventory, checklists, and daily operational tasks.
• Attends trainings, handles guest complaints, follows all policies, and upholds Jumeirah’s grooming and service standards.

About you

The ideal candidate for this position will have the following experience and qualifications:

• One or two years of experience in the same role with a strong F&B background in a 5-star luxury property or a standalone/branded restaurant.
• Proficient in English and a second language (Russian, Arabic or European languages are desirable).
• Strong knowledge of Microsoft Office products, Micros, and Sevenrooms.
• Experience working in a multi-cultural environment.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Company-provided shared accommodation
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)