Guest Relations Assistant Manager

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Guest Relations Manager to oversee guest inquiries and enhance guest satisfaction. The ideal candidate should have 5–7 years of experience in a four or five-star hotel, with expertise in front office operations and guest services. Responsibilities include training staff, managing guest relations budgets, and collaborating with various departments to ensure exceptional service. This is a full-time position and Turkish language skills are preferred.

Qualifications

• 5–7 years experience in a 4–5 star Hotel.
• Previous experience in Front Office or Guest Services.

Responsibilities

• Assist in managing guest inquiries requests and complaints.
• Support the Front desk team in coordinating guest services.
• Oversee check-in and check-out processes.
• Collaborate with departments to fulfill guest needs.
• Train and mentor guest relations staff.
• Monitor and analyze guest feedback.

Skills

Good Communication skills

Knowledge of Front Office Systems

Education

Diploma or degree in vocational hospitality

Job description

A luxury hotel chain in Dubai is seeking a Guest Relations Manager to oversee guest inquiries and enhance guest satisfaction. The ideal candidate should have 5–7 years of experience in a four or five-star hotel, with expertise in front office operations and guest services. Responsibilities include training staff, managing guest relations budgets, and collaborating with various departments to ensure exceptional service. This is a full-time position and Turkish language skills are preferred.