Guest Relations Agent Russian Speaker

TALENTMATE; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality provider in Ras Al Khaimah is seeking a Guest Relations Agent to engage with VIP guests. The role involves managing special room assignments, welcoming guests, and ensuring all VIP rooms meet quality standards. Ideal candidates should have a passion for exceptional guest service, attention to detail, and strong communication skills. This is a full-time entry-level position at the DoubleTree by Hilton Resort & Spa.

Qualifications

• Calm, efficient, and organized with great attention to detail.
• Excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of Guest service.
• Ability to multi-task while maintaining a positive attitude when working with a VIP Guest.
• Computer literate and able to navigate through Company systems.
• Professional manner with an emphasis on hospitality and guest service.
• Guest relations experience in the hotel, leisure, and/or entertainment sectors.
• Proven ability to listen and respond to demanding Guest needs.
• Conflict resolution experience.
• Cash handling experience.

Responsibilities

• Check the guest arrival reports in advance of VIP Guest check-in.
• Be responsible for special room assignments and suite occupancies.
• Welcome and fulfill the check-in process of VIP Guests.
• Ensure all VIP rooms meet the highest quality standards.
• Manage the Guest Relations Desk in the hotel lobby.
• Serve as the main point of contact for VIP guests.
• Maintain the inventory of Guest amenities.
• Maintain current knowledge of hotel products and services.

Job description

Overview

A Guest Relations Agent engages with our VIP Guests throughout the hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

Responsibilities

• Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
• Be responsible for special room assignments and suite occupancies
• Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
• Manage the Guest Relations Desk in the hotel lobby
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
• Maintain the inventory of Guest amenities
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

Skills / Qualifications

• Calm, efficient, and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service
• Guest relations experience in the hotel, leisure, and/or entertainment sectors
• Proven ability to listen and respond to demanding Guest needs
• Conflict resolution experience
• Cash handling experience

What is it like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Details

Work Location: DoubleTree by Hilton Resort & Spa Marjan Island

Schedule: Full-time

Brand: Doubletree by Hilton

Job: Guest Services, Operations, and Front Office

Job Details: Role Level: Entry-Level | Work Type: Full-Time | Country: United Arab Emirates | City: Ras Al Khaimah

Important Notice

Disclaimer: This description is provided for a general understanding of the role. Applicants are advised to research the bonafides of the prospective employer independently.