Guest Experience Supervisor - Night Shift Arabic Speaker

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 85,000; Full time

Job summary

A leading hospitality company is seeking a dedicated professional to manage guest check-ins and ensure outstanding customer service. Responsibilities include processing payments, training staff, and maintaining professional relationships. Ideal candidates will have a high school diploma and at least a year of relevant experience and supervision in the hospitality industry. Motivated individuals with strong communication skills are encouraged to apply.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process all guest check-ins and verify identity.
• Compile and review daily reports and logs.
• Train, evaluate, and motivate employees.

Skills

Guest service skills

Communication skills

Problem-solving

Education

High school diploma or G.E.D. equivalent

Job description

Overview

POSITION SUMMARY

Responsibilities

• Process all guest check-ins verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes; document exceptions.
• Secure payment prior to issuing room key; verify/adjust billing.
• Compile and review daily reports, logs, and contingency lists. Complete cashier and closing reports.
• Supply guests with directions and property information. Accommodate guest requests and contact appropriate staff as necessary. Follow up to ensure requests have been met.
• Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift.
• Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating, and coaching employees; act as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe conditions; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests; anticipate and address service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems.
• Stand, sit, or walk for extended periods; move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None
• Required Experience: Manager

Equal Opportunity

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.