Guest Experience Specialist - Luxury Hospitality

Sheraton Grand Hotel, Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is looking for a dedicated professional to enhance guest experiences by providing personalized arrival and departure services. The ideal candidate will ensure compliance with brand standards and actively contribute to guest satisfaction through effective communication and teamwork. A Bachelor's degree and proficiency in English are required, along with a friendly demeanor and a strong work ethic. Join our team to help us create memorable moments for our guests.

Qualifications

• Strong ability to learn skills and demonstrate learning.
• Detail-oriented with a warm and friendly demeanor.
• Immaculate personal presentation and grooming.

Responsibilities

• Provide personalized guest arrival and departure experiences.
• Ensure compliance with Sheraton Brand Standards.
• Achieve daily goals for Marriott Bonvoy enrollments and upselling.

Skills

Computer Skills

Opera knowledge

Team work spirit

Excellent command of English

Additional language

Excellent communication skills

Guest services experience

Honesty and integrity

Education

Bachelor degree

Job description

A luxury hotel in Dubai is looking for a dedicated professional to enhance guest experiences by providing personalized arrival and departure services. The ideal candidate will ensure compliance with brand standards and actively contribute to guest satisfaction through effective communication and teamwork. A Bachelor's degree and proficiency in English are required, along with a friendly demeanor and a strong work ethic. Join our team to help us create memorable moments for our guests.