Guest Experience Specialist - Front Desk & Check-In

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company in Abu Dhabi is seeking a Receptionist to provide exceptional guest services. The ideal candidate will ensure efficient check-in and check-out processes, manage guest queries, and uphold high standards of customer service. Previous experience in a customer-focused role and a completed high school certificate are essential. This role is crucial for creating a welcoming environment for guests and supporting the hotel's operational excellence.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Excellent grooming standards.

Responsibilities

• Provide reception services for Guests to enhance their experience.
• Ensure efficient check-in/out processes and complete audits.
• Maximize room occupancy using up-selling techniques.

Skills

Customer service

Communication skills

IT proficiency

Education

Completed high school certificate or equivalent

Job description

A leading global hospitality company in Abu Dhabi is seeking a Receptionist to provide exceptional guest services. The ideal candidate will ensure efficient check-in and check-out processes, manage guest queries, and uphold high standards of customer service. Previous experience in a customer-focused role and a completed high school certificate are essential. This role is crucial for creating a welcoming environment for guests and supporting the hotel's operational excellence.