Guest Experience Specialist for 4-5 Star Hotels

FAIRMONT; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Abu Dhabi is seeking a qualified candidate to ensure excellent guest service and manage reservations professionally. You will be responsible for building strong relationships with guests, maintaining high service standards, and optimizing hotel operations. We're looking for a university graduate in Hotel Management with at least three years of relevant experience, preferably in 4 or 5-star hotels. Fluency in English and conversational Arabic are essential skills. Join us and contribute to our commitment to responsible hospitality.

Qualifications

• At least 3 years experience in the same capacity preferably in 4* or 5* Hotels.

Responsibilities

• Establish good working relationships with guests and colleagues.
• Ensure that guest service is excellent so that he/she will return to the hotel.
• Listen to guests at all times; strive to answer all requests as quickly as possible.
• Strive to optimise the occupancy rate and turnover for the hotels.

Skills

Opera know-how

Fluent in English language

Conversational Arabic

Education

University graduate / Hotel Management or related course

Job description

A luxury hotel brand in Abu Dhabi is seeking a qualified candidate to ensure excellent guest service and manage reservations professionally. You will be responsible for building strong relationships with guests, maintaining high service standards, and optimizing hotel operations. We're looking for a university graduate in Hotel Management with at least three years of relevant experience, preferably in 4 or 5-star hotels. Fluency in English and conversational Arabic are essential skills. Join us and contribute to our commitment to responsible hospitality.