Guest Experience & Reservations Specialist

Marriott Hotels Resorts; Dubai; On-site; AED 30,000 - 40,000; Full time

Job summary

A leading hospitality company in Dubai seeks a dedicated individual for a guest service role. Responsibilities include managing guest requests, processing reservations, and supporting team efforts for quality service. Candidates should have at least 2 years of experience in related fields and a high school diploma. Strong communication skills and a focus on guest loyalty and satisfaction are essential. This position offers an opportunity to work in a dynamic and diverse environment.

Qualifications

• 2 years of related work experience in a hospitality environment.
• Ability to multitask and manage guest requests professionally.
• Strong communication skills with clear and professional language.

Responsibilities

• Resolve guest calls, requests, and problems effectively.
• Process all reservation requests, changes, and cancellations.
• Assist in training and motivating employees as a role model.

Skills

Sales techniques

Guest service

Communication skills

Education

High school diploma or G.E.D. equivalent

Job description

A leading hospitality company in Dubai seeks a dedicated individual for a guest service role. Responsibilities include managing guest requests, processing reservations, and supporting team efforts for quality service. Candidates should have at least 2 years of experience in related fields and a high school diploma. Strong communication skills and a focus on guest loyalty and satisfaction are essential. This position offers an opportunity to work in a dynamic and diverse environment.