Guest Experience & Operations Manager — Short-Term Rentals

scienlabs; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A professional rental management company is seeking an Operations Manager in Ras Al Khaimah. This role involves full ownership of guest communication and daily operational support. You will be the point of coordination for guest interactions, ensuring high-quality service, issue resolution, and the overall readiness of properties. Strong communication skills and the ability to manage multiple tasks are essential for success in this diverse and rewarding role. Physical presence in Ras Al Khaimah is mandatory to handle on-site situations.

Benefits

Competitive base salary

Free accommodation

Performance bonuses

Qualifications

• Minimum of 1 year of experience related to operations management.
• Experience in a hospitality environment is preferred.

Responsibilities

• Own end-to-end guest communication for the entire guest journey.
• Coordinate guest-related issues with internal teams and external providers.
• Support daily operational activities through administrative and coordination tasks.
• Assist in the setup and readiness of properties.
• Track tasks and ensure high operational standards.

Skills

Fluency in English (written and spoken)

Strong organizational skills and attention to detail

Proactive, reliable, and able to work independently

Calm, solution-oriented approach under pressure

Valid driver’s license

Experience in hospitality (holiday home operations)

Excellent written communication

Strong customer service mindset

Ability to handle guest complaints calmly

Strong coordination skills

Operational planning and task tracking

Problem-solving and decision-making under pressure

Familiarity with short-term rental platforms

Understanding of property readiness standards

Time management and reliability

Education

Bachelor’s degree / Higher Diploma

Job description

A professional rental management company is seeking an Operations Manager in Ras Al Khaimah. This role involves full ownership of guest communication and daily operational support. You will be the point of coordination for guest interactions, ensuring high-quality service, issue resolution, and the overall readiness of properties. Strong communication skills and the ability to manage multiple tasks are essential for success in this diverse and rewarding role. Physical presence in Ras Al Khaimah is mandatory to handle on-site situations.