Guest Experience Lead, Front Office

SupportFinity™; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Dubai is seeking an Assistant Manager for the Front Office. This role entails managing daily operations, resolving guest complaints, and leading the front office team to deliver exceptional service. The ideal candidate will have experience in a luxury or boutique hotel and possess strong leadership and communication skills. Join a team that values innovation and outstanding guest experiences.

Qualifications

• At least two years working in a luxury or boutique hotel.
• Experience in guest service and reservations required.
• Fluency in verbal and written English is mandatory.

Responsibilities

• Manage daily tasks in the front office department.
• Handle guest complaints and resolve issues adeptly.
• Support the Director of Front Office in managing team operations.

Skills

Guest service experience

Communication skills

Leadership skills

Conflict resolution

Team cooperation

Education

Minimum two years in luxury/boutique hotel

Fluent in English

Tools

Microsoft Office

Opera software

Job description

A luxury hotel brand in Dubai is seeking an Assistant Manager for the Front Office. This role entails managing daily operations, resolving guest complaints, and leading the front office team to deliver exceptional service. The ideal candidate will have experience in a luxury or boutique hotel and possess strong leadership and communication skills. Join a team that values innovation and outstanding guest experiences.