Guest Experience Lead: Front Desk & Lounge Operations

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company is looking for a property Manager on Duty in Dubai. You will oversee operations, manage guest relations, and ensure the highest levels of service are provided. The role requires experience in guest services along with strong leadership, communication, and conflict resolution skills. The ideal candidate holds a high school diploma and has at least two years of experience in a related field.

Qualifications

• 2 years experience in guest services front desk or related professional area.
• Ability to manage daily operations and resolve guest related issues.
• Knowledge of financial management and payroll administration.

Responsibilities

• Oversee all property operations ensuring service quality.
• Manage guest relations and resolve conflicts.
• Supervise and train employees while maintaining high service standards.

Skills

Interpersonal and communication skills

Leadership

Conflict resolution

Customer service

Education

High school diploma or GED

2-year degree in Hotel Management or related field

Job description

A leading global hospitality company is looking for a property Manager on Duty in Dubai. You will oversee operations, manage guest relations, and ensure the highest levels of service are provided. The role requires experience in guest services along with strong leadership, communication, and conflict resolution skills. The ideal candidate holds a high school diploma and has at least two years of experience in a related field.