Guest Experience Lead — 5-Star Resort (Multilingual)

MOVENPICK; Ras Al Khaimah; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading hospitality company seeks a Guest Relations Officer in Ras al-Khaimah. You will ensure guests have memorable experiences from check-in to departure by providing exceptional service, personalizing interactions, and promoting hotel facilities. Candidates should have at least one year of experience in a five-star resort setting in the UAE and proficiency in multiple languages is a plus. Join us to contribute to a vibrant team alongside a global brand.

Benefits

Employee benefit card with discounted rates

Learning programs through our Academies

Opportunities for career growth

Contribution to Corporate Social Responsibility activities

Qualifications

• Minimum 1 year of experience as Guest Relations for a 5 Star Resort in UAE.
• Being Multi-lingual in Arabic, German, Russian, or French is a plus.
• Proven ability to build and maintain good relationships with all stakeholders.

Responsibilities

• Greet and check-in guests while providing exceptional service.
• Take initiative to personalize guest experiences.
• Promote hotel facilities and enhance guests' stay through up-selling.

Skills

Multi-lingual communication

Building relationships

Networking skills

Tools

Opera

Job description

A leading hospitality company seeks a Guest Relations Officer in Ras al-Khaimah. You will ensure guests have memorable experiences from check-in to departure by providing exceptional service, personalizing interactions, and promoting hotel facilities. Candidates should have at least one year of experience in a five-star resort setting in the UAE and proficiency in multiple languages is a plus. Join us to contribute to a vibrant team alongside a global brand.