Guest Experience Hostess - Warm, Courteous Service

Hilton Worldwide, Inc.; Ras al-Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality leader is seeking a Hostess to enhance guest experiences by providing a warm welcome and assisting with seating. Responsibilities include managing guest queries, exhibiting knowledge of menu offerings, and maintaining Hilton Grooming standards. Successful candidates will showcase excellent communication skills, a commitment to customer service, and flexibility. Experience in the Food and Beverage industry is advantageous, along with knowledge of Food Hygiene Regulations. This role offers the opportunity to work in a dynamic environment and contribute to a premier hospitality brand.

Qualifications

• Experience in Food and Beverage department and/or industry.
• Previous experience of cash handling.
• Knowledge of Food Hygiene Regulations.

Responsibilities

• Manage guest queries in a friendly, timely, and efficient manner.
• Ensure knowledge of menu and all products.
• Follow correct reporting procedures if faced with issues.
• Practice Hilton Grooming standards.
• Assist callers courteously and promptly.
• Have a good knowledge of the restaurant's sitting arrangements.
• Comply with hotel security, fire regulations and health and safety legislation.

Skills

Good communication skills (oral and written)

Committed to delivering high levels of customer service

Flexibility to respond to different work situations

Ability to work independently or in teams

Education

Degree in relevant area

Job description

A global hospitality leader is seeking a Hostess to enhance guest experiences by providing a warm welcome and assisting with seating. Responsibilities include managing guest queries, exhibiting knowledge of menu offerings, and maintaining Hilton Grooming standards. Successful candidates will showcase excellent communication skills, a commitment to customer service, and flexibility. Experience in the Food and Beverage industry is advantageous, along with knowledge of Food Hygiene Regulations. This role offers the opportunity to work in a dynamic environment and contribute to a premier hospitality brand.