Guest Experience Assistant Manager

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a Guest Relations Manager to oversee daily operations of the Guest Relations team. The ideal candidate should have at least 3 years of experience in luxury hospitality with excellent communication and problem-solving skills. Key responsibilities include managing guest feedback and enhancing satisfaction through personalized service. This full-time role requires flexibility for varied shifts and teamwork with other departments.

Qualifications

• Minimum 3 years of experience in a guest-facing role, preferably in luxury hospitality.
• Ability to work varied shifts, including weekends and holidays.
• Experience in coaching and mentoring staff is a plus.

Responsibilities

• Assist in managing the daily operations of the Guest Relations team.
• Greet and engage VIPs and repeat visitors for personalized experiences.
• Handle guest feedback and complaints efficiently.

Skills

Excellent communication skills

Problem-solving mindset

Interpersonal skills

Fluency in English

Proficient in hotel management systems

Tools

Opera PMS

Job description

A leading hotel chain in Abu Dhabi is seeking a Guest Relations Manager to oversee daily operations of the Guest Relations team. The ideal candidate should have at least 3 years of experience in luxury hospitality with excellent communication and problem-solving skills. Key responsibilities include managing guest feedback and enhancing satisfaction through personalized service. This full-time role requires flexibility for varied shifts and teamwork with other departments.