Guest Experience Admin & Operations Coordinator

Careers International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A hospitality management company in Dubai is seeking an Admin / Guest Experience Executive. The role involves managing guest communications, coordinating schedules, and supporting operational workflows. Ideal candidates will have experience in hospitality or customer service, be organized and proactive, and proficient with property management systems like PMS (Hostaway). This position offers a dynamic work environment where flexibility is essential.

Responsibilities

• Respond to guest inquiries and bookings via PMS.
• Coordinate check-in/check-out schedules.
• Monitor guest reviews and escalate complaints.
• Update management on unit statuses and feedback.
• Assist with reports on occupancy revenue.
• Support inventory tracking of consumables.
• Ensure smooth communication between teams.
• Maintain all operational books and reports.

Skills

Experience in hospitality or customer service

Proficiency with PMS (Hostaway)

Excellent communication and interpersonal skills

Organized

Detail-oriented

Proactive

Flexible for all-round hospitality tasks

Tools

PMS (Hostaway)

Office tools

Job description

A hospitality management company in Dubai is seeking an Admin / Guest Experience Executive. The role involves managing guest communications, coordinating schedules, and supporting operational workflows. Ideal candidates will have experience in hospitality or customer service, be organized and proactive, and proficient with property management systems like PMS (Hostaway). This position offers a dynamic work environment where flexibility is essential.