Guest-Centric Sales Assistant Manager

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hotel chain in Dubai is looking for a Customer Service Manager to enhance guest experiences by effectively handling calls and requests. This role requires a high school diploma and at least 2 years of relevant experience. The successful candidate will utilize sales techniques to maximize revenue while maintaining customer loyalty and assisting in training staff. Candidates should possess strong communication skills and professionalism, ensuring a welcoming environment for all guests.

Qualifications

• At least 2 years of related work experience.
• Strong ability to maintain guest loyalty and up-sell services.
• Excellent communication and professional etiquette.

Responsibilities

• Handle guest calls, requests, and complaints with professionalism.
• Promote brand image and process guest reservations efficiently.
• Assist management in training and motivating staff.

Skills

Sales techniques

Customer service

Team collaboration

Office duties

Education

High school diploma or G.E.D. equivalent

Job description

A global hotel chain in Dubai is looking for a Customer Service Manager to enhance guest experiences by effectively handling calls and requests. This role requires a high school diploma and at least 2 years of relevant experience. The successful candidate will utilize sales techniques to maximize revenue while maintaining customer loyalty and assisting in training staff. Candidates should possess strong communication skills and professionalism, ensuring a welcoming environment for all guests.