Guest Arrival Expert

Marriott Hotels & Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Guest Arrival Expert to enhance guest experiences during arrivals and departures. The ideal candidate will maintain high standards of service, process guest requests, and ensure a safe workplace. No prior experience is necessary, but a valid UAE driving license is required. This role emphasizes proactivity and the ability to handle various tasks while engaging with guests, creating a memorable stay from start to finish.

Qualifications

• No related work experience required.
• No supervisory experience required.
• VALID UAE DRIVING LICENSE required.

Responsibilities

• Deliver a memorable guest experience during arrival and departure.
• Process operational needs and address guest requests.
• Maintain a safe workplace and uphold company standards.

Education

High school diploma or G.E.D. equivalent

Job description

Description

First impressions are everything. When guests arrive at our hotels we want that impression to be memorable. The same goes for departures. When guests leave we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.

POSITION SUMMARY

No matter what position you are in there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: VALID UAE DRIVING LICENSE

Marriott International is an equal opportunity employer that believes in hiring a diverse workforce and sustaining an inclusive people‑first culture. We are committed to nondiscrimination on any protected basis such as disability, veteran status or any other basis covered under applicable law.