Global Director, Member Programs & Experience (Hybrid)

Society of Petroleum Engineers International; Dubai; Hybrid; AED 200,000 - 300,000; Full time

Job summary

A leading professional organization in Dubai is seeking a Director of Member Programs and Experience. This role involves enhancing membership engagement and overseeing customer service functions. The ideal candidate will have extensive experience in program management and volunteer leadership within nonprofit settings. The position offers a hybrid work model and generous benefits, including long weekends and comprehensive health coverage.

Benefits

Long Weekends - 9 / 80 schedule

Generous retirement program with matching funds

Medical Benefits Starting Day 1

Disability & Life Insurance

Personal Time Off (PTO) up to four weeks annually

Holiday Pay (8 days)

Tuition Reimbursement Program

Employee Well Being Program

Pet insurance and gym membership

Qualifications

• Minimum of 10 years of progressively responsible experience in customer success or association leadership.
• Experience within a global nonprofit or professional society is preferred.
• Expertise in volunteer management best practices.

Responsibilities

• Develop and implement strategies to enhance membership engagement.
• Direct the design and delivery of member programs and activities.
• Manage the global customer service function and enhance member experience.

Skills

Customer success

Program management

Volunteer management

Team leadership

Strategic planning

Education

Bachelor’s degree

Job description

A leading professional organization in Dubai is seeking a Director of Member Programs and Experience. This role involves enhancing membership engagement and overseeing customer service functions. The ideal candidate will have extensive experience in program management and volunteer leadership within nonprofit settings. The position offers a hybrid work model and generous benefits, including long weekends and comprehensive health coverage.