General Manager

Hilton; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading global hospitality company is seeking a General Manager in Dubai to oversee hotel operations and ensure exceptional guest experiences. The ideal candidate will have previous experience as a General Manager or Director of Operations in a similar quality hotel, strong commercial acumen, and excellent leadership skills. Responsibilities include managing profitability, leading property issues, and developing the executive team. Join us to create remarkable hospitality experiences every day.

Qualifications

• Experience as General Manager or Director of Operations within a similar quality hotel.
• Strong commercial acumen with experience in increasing profitability.
• Experience managing budgets, revenue proposals, and forecasting results.

Responsibilities

• Manage ongoing profitability ensuring revenue and guest satisfaction targets are met.
• Lead key property issues including customer service and refurbishment.
• Deliver achievable hotel budgets and set strategic goals.

Skills

Leadership

Commercial acumen

Exceptional communication

Budget management

Education

Degree or diploma in Hotel Management or equivalent

Job description

EOE/AA/Disabled/Veterans

A General Manager is responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures.

What will I be doing

As a General Manager you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience. A General Manager will also be required to manage profitability and guest satisfaction measures. Specifically you will be responsible for performing the following tasks to the highest standards:

• Manage ongoing profitability of your hotel ensuring revenue and guest satisfaction targets are met and exceeded
• Lead in all key property issues including capital projects customer service and refurbishment
• Ensure all decisions are made in the best interest of the hotels and Hilton
• Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property
• Provide effective leadership to hotel team members
• Lead in all aspects of business planning
• Comply with and exceed Hilton Brand Service Standards
• Ensure costs are controlled and revenue opportunities are effectively sourced and delivered
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
• Hold regular briefings and communication meetings with the HOD team
• Respond to audits to ensure continual improvement is achieved

What are we looking for

A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

Experience as General Manager or Director of Operations within a similar quality hotel

• Degree or diploma in Hotel Management or equivalent
• Possess strong commercial acumen with experience in increasing profitability
• Experience managing budgets revenue proposals and forecasting results in a similar sized property
• Excellent leadership skills
• Exceptional communication skills
• In-depth knowledge of the hotel/leisure/service sector
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• General Management experience in a similar quality hotel

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Required Experience

Director