GC&E Senior Sales Manager (Head of GC&E Sales)

Hilton Worldwide, Inc.; Business Bay; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading global hospitality company seeks a GC&E Senior Sales Manager to manage the Groups, Conference, and Events Sales Team in Dubai. The ideal candidate will maximize revenue opportunities, review and implement selling strategies, and develop the team's skills in customer relations and sales. Strong leadership, analytical, and organizational skills are essential. Previous experience in hotel conference and events sales is a must, alongside resilience and the ability to work under pressure.

Qualifications

• Demonstrated experience in a Conference and Events Sales role.
• Strong leadership skills to manage and motivate teams.
• Ability to understand business indicators and trends.

Responsibilities

• Maximize revenue opportunities for Groups and Events.
• Review business plans and fill capacity gaps.
• Contribute to hotel selling strategy.
• Conduct system audits for the sales team.
• Develop high standards for customer service and selling techniques.

Skills

Managerial experience in Conference and Events Sales

Leadership skills

Analytical skills

Selling capability

Organizational and planning skills

Resilience

Ability to work under pressure

Flexibility

Tools

Hotel property management systems

Job description

Job Description - GC&E Senior Sales Manager (Head of GC&E Sales) (HOT0C6LP)

Job Description

GC&E Senior Sales Manager (Head of GC&E Sales) (

Job Number:

HOT0C6LP )

Work Locations

Embassy Suites by Hilton Dubai Business Bay Al Abraj Street, Business Bay Dubai

A Group, Conference, and Events (GC&E) Senior Sales Manager manages the Groups, Conference and Events Sales office and the on-property Reservations Team to actively convert customer enquiries into confirmed sales.

What will I be doing?

As Group, Conference, and Events (GC&E) Senior Sales Manager, you will manage the Groups, Conference and Events Sales team to actively convert customer enquiries into confirmed sales. The Group, Conference, and Events (GC&E) Senior Sales Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maximise all Groups, Conferences, and Events revenue opportunities
• Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
• Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
• Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
• Conduct weekly spot checks and system audits for the team.
• Ensure the Group, Conference, and Events (GCE) Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
• Manage and develop the Group,, and Events (GCE) Sales Team to ensure career progression and effective succession planning within the hotel and company

What are we looking for?

A Group, Conference and Events Senior Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Candidate with demonstrated previous managerial experience in a Conference and Events Sales function within hotels
• Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capability and an ability and desire to coach selling techniques to their team
• Excellent organizational and planning skills
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the same or similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!