Front Office Supervisor (m/f/d) - ME Dubai

Melia Hotels International S.A.(Meliá); Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A premium hotel group based in Dubai is seeking an experienced Front Office Manager. The role involves managing guest check-in/out, developing service standards, and ensuring high-quality service in a luxury environment. Candidates must have experience in similar roles and be proficient in English and another language. The ideal candidate will be flexible, motivated, and possess a friendly demeanor. Opportunities for growth in a global company are offered.

Benefits

Exclusive loyalty program benefits

Flexible compensation packages

Discounts on various services

Qualifications

• Experience with guest services and front office operations.
• Ability to communicate in multiple languages is preferred.

Responsibilities

• Represent Front Office Management.
• Develop and introduce service standards.
• Manage check-in/out processes.
• Collaborate with all departments for seamless experiences.
• Present the hotel professionally to guests.
• Provide guidance on location and services.
• Ensure quality standards are met.

Skills

Experience in a similar role with luxury background

High level of English

Arabic or Russian or Spanish

Friendly and sympathetic personality

Flexibility and motivation

Job description

Overview

Discover a boundless path at Meli e1, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Benefits

• My Meli e1Rewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My Meli e1Benefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meli e1 as we are proud of you.

Responsibilities

• Representation of the Front Office Manager and Front Office Assistant Manager
• Development and introduction of standards at the front office area as well as the subsequent support of the front office team
• Check-in / -out as well as the individual greeting and farewell of our guests
• Close cooperation with all departments for a unique hotel experience
• Professional presentation of our hotel through active, personal guest and customer contact
• Advising our guests on the location, facilities and the full range of services on offer
• Ensuring quality standards

Qualifications

• Experience in a similar role with luxury background
• High level of English and Arabic or Russian or Spanish
• A friendly and sympathetic personality
• Flexibilty and motivation

At Meli we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meli an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meli eda Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.

If you want to be “ Very Inspiring People “, follow us on: