Front Office Supervisor German Speaker

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a Front Office Supervisor to lead their front desk and guest services team. This role is crucial for creating a welcoming environment and ensuring that all service standards are met with professionalism. The ideal candidate will possess a service-focused personality, strong leadership skills, and the ability to handle guest concerns effectively. You will play a key role in delivering exceptional guest experiences, collaborating with various hotel departments, and maintaining high-quality service. If you are passionate about hospitality and enjoy leading a team, this opportunity is perfect for you.

Qualifications

• Service-focused personality with experience in customer service or hospitality.
• Proficient in property management systems and strong communication skills.

Responsibilities

• Lead daily operations of front office team for smooth guest experiences.
• Handle guest concerns swiftly and maintain high service standards.

Skills

Customer Service

Leadership

Communication Skills

Problem-Solving

Detail-Oriented

Adaptability

Education

Experience in Hospitality

Leadership Experience

Tools

Opera PMS

Office Software

Job description

Front Office Supervisor

The Front Office Supervisor plays a pivotal role in leading the daily operations of the front desk and guest services team. You will create a welcoming environment, oversee front office staff, and ensure that all service standards are met with professionalism and warmth. Your ability to handle guest concerns promptly and provide personalized service will be key to delivering exceptional and memorable guest experiences.

What you will be doing:

• Lead and supervise the daily operations of the front office team to ensure smooth check-in/check-out processes and exceptional guest experiences.
• Provide proactive and friendly service ensuring that all guest interactions are positive and tailored to individual needs.
• Handle guest concerns and complaints with a swift solution-oriented approach ensuring issues are resolved quickly and professionally.
• Communicate department priorities and special requests clearly to all staff ensuring a seamless personalized experience for every guest.
• Monitor staff performance, provide coaching, and ensure the team is meeting service standards and expectations.
• Maintain a strong focus on guest satisfaction ensuring consistent high-quality service at all times.
• Collaborate with other hotel departments to address guest needs and ensure efficient operational flow.
• Stay informed on all hotel policies, procedures, and relevant information to effectively manage guest needs and departmental operations.

Qualifications:

Your experience and skills include:

• Service-focused personality is essential; experience in customer service or hospitality required.
• Prior experience in a leadership or supervisory role within a front office or guest services environment is preferred.
• Proficient in Opera or similar property management systems (PMS) and basic office software.
• Strong communication skills, both written and verbal.
• Fluency in English and German; proficiency in additional languages is a plus.
• Ability to think quickly and adapt to changing situations, keeping calm under pressure.
• Detail-oriented, organized, and able to manage multiple tasks effectively.
• Strong problem-solving skills and a proactive approach to guest satisfaction.

Remote Work: No

Employment Type: Full-time