Front Office Supervisor

MAMA SHELTER; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A vibrant hospitality venue in Dubai seeks a Front Office Supervisor to lead the reception team and enhance the guest experience. Your role includes managing guest interactions, ensuring smooth operations, and fostering a positive atmosphere. Ideal candidates should be detail-oriented, calm under pressure, and passionate about guest satisfaction. This position offers a dynamic environment where every shift contributes to unforgettable guest experiences.

Qualifications

• Ability to maintain composure during busy times.
• Friendly and approachable demeanor.
• Skilled at noticing and correcting details.
• Quick to learn new processes and systems.
• Strong commitment to guest confidentiality.

Responsibilities

• Lead and coach the reception team for smooth operations.
• Prepare daily tasks and delegate responsibilities.
• Solve guest issues creatively and effectively.
• Ensure front desk operations meet high standards.
• Maintain cleanliness and organization in the lobby.
• Share local insights to enhance guest experiences.
• Oversee security protocols and emergencies.
• Communicate important information to team members.
• Jump into various roles as needed.
• Strive for complete guest satisfaction.
• Create a positive and welcoming environment.

Skills

People skills

Attention to detail

Ability to stay calm under pressure

Team collaboration

Adaptability

Job description

Overview

Be the heart of Mama Shelter Dubai! As our Front Office Supervisor, you’ll be the first smile our guests see and the friendly voice they hear. Let’s make every arrival and departure a moment to remember!

Responsibilities

• Lead with Heart: You guide and coach the Reception Gang so every shift runs smoother than a fresh latte pour.
• Shift Maestro: You prepare, delegate, and keep the rhythm of the day flowing—welcomes, check-ins, check-outs, and everything in between.
• Guest Happiness Hero: Whether it’s a quick request or a tricky situation, you solve it with charm and creativity, leaving every guest smiling.
• Front Desk Flair: From check-ins to key cards, from payments to smiles—you handle it all with charm and precision.
• Keep it Spotless: You ensure the lobby shines, the desk is stocked, and every detail is in its place—because first impressions matter.
• City Insider: You know Dubai’s secrets—from shawarma stalls to rooftop sunsets—and love sharing them with curious guests.
• Safety Guardian: Guests and the Gang are in safe hands with you—you know the drill on security and emergencies.
• Communication Pro: You pass on all the right info at the end of your shift, keeping the flow between teams seamless.
• Hands-On Spirit: You don’t just supervise—you jump in. From welcoming guests to solving tech hiccups, you show the Gang how it’s done.
• Guest Experience Obsessed: You live for 100% guest happiness, making sure every detail feels perfectly Mama.
• Mama’s Vibes Keeper: You set the tone—positive, welcoming, and a little playful—so both guests and the Gang feel the magic of Mama.

Qualifications

• You’re calm under pressure: When the lobby gets busy, you keep your cool and get the job done.
• You’re a people person: Friendly, approachable, and a natural at building connections.
• Details are your thing: You catch every misspelling, misplaced key, and forgotten detail like a hawk.
• You’re a quick learner: New systems, procedures, or challenges? You’re ready to adapt and excel.
• You’re a team player: Collaboration makes your world go round, and you’re always ready to lend a hand.
• Confidentiality is key: Guest information is safe in your capable hands.

Additional Information

• Your little extras: You’re reliable and consistent; you’re a people person; you build connections; you light up the room; you’re all about the team.
• Closing note: If you’re ready to bring your energy, passion, and smile to Mama Shelter Dubai, we’d love to hear from you! Let’s make every shift unforgettable.