Front Office Supervisor

Anantara Hotels & Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality brand is seeking an attentive team member to enhance guest experiences. The role involves anticipating guest needs, ensuring high service standards, and coordinating reception duties across various shifts. Candidates must demonstrate excellent guest service skills, knowledge of hotel features, and a proactive attitude towards meeting guest requirements.

Qualifications

• Excellent guest service skills and a proactive mindset.
• Ability to work in shifts, including nights.
• Knowledge of hotel features and services.

Responsibilities

• Anticipate and address guest needs attentively.
• Ensure high standards of guest service delivery.
• Conduct daily team briefings and coordinate shifts.

Job description

Overview

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments.
• Conduct daily shift briefings/meeting’s and pass on all information to team-members.
• Coordinate reception work during the shift in an effective manner
• To follow all standards of all programmes in place, e.g. GHA Discovery, MessageBox, Anantara App, Guest Preferences
• To be available to work in all shifts including night shift
• To carefully and safely drive the hotel buggy at all times

Additional Information

Relocate to remote area