Front Office Receptionist

Shangri-La; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is looking for a Front Office Receptionist to deliver exceptional guest services. The role entails registering guests, coordinating with the Bell desk, and ensuring all amenities are ready for a seamless check-in experience. Candidates should have experience in a luxury hotel, strong communication skills, and a focus on guest satisfaction. Join us for a rewarding opportunity in a supportive workplace that values personal growth and development.

Benefits

Competitive benefits

Recognition programs

Colleague stay/travel perks

Structured learning and development pathways

Qualifications

• Proven work experience as a Receptionist, Front Office Representative, or similar role in a luxury hotel.
• Fluency in English (and local language).
• Must understand room operations.

Responsibilities

• Register all guests with required details and ensure room amenities are ready.
• Assist guests with luggage upon check-in and checkout.
• Check-in/check-out guests according to hotel standards.

Skills

Strong communication skills

Detail-focused

Guest-oriented

Problem-solving attitude

Interpersonal skills

Tools

Microsoft Office Suite

Job description

Find Your Shangri-La in Shangri-La

Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubais glittering skyline, every visit becomes an unforgettable experience.

Shangri-La Dubai

About the Role

As a Front Office Receptionist, you will be responsible for delivering exceptional guest services within Front Office areas in a friendly and courteous manner. You will perform all duties efficiently, professionally, and with the highest standards of hospitality always.

Key Responsibilities

• Be well versed with the daily arrival and the type of arrival guests, e.g., return guest, Shangri-La Circle, VIP.
• Register all guests with required details and ensure all amenities are in room prior to guest arrival.
• Coordinate with the Bell desk and Concierge to assist guest with luggage upon check-in and checkout.
• Check-in/check-out guests as per Shangri-La standards and procedures.
• Greeting and welcoming guests as soon as they arrive at the reception.

About You

• Have proven work experience as a Receptionist, Front Office Representative, or similar role in a luxury hotel or a 5* hotel environment
• Strong communication skills, both written and verbal, with fluency in English (and local language).
• Is proficient in Microsoft Office Suite and fully understands room operations
• Must be detail-focused and guest-oriented
• Enjoy problem solving with a can-do attitude
• Has strong interpersonal skills, solid written and verbal communication skills
• Takes pride in being a hotelier and enjoys interacting with people

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.