Front Office Admin - Hilton Abu Dhabi Yas Island (Part-Time, UAE Nationals Only)

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality leader is seeking a Front Office Admin in Abu Dhabi to provide essential administrative support. Responsibilities include managing ticketing information, answering phones, and maintaining an organized office environment. The successful candidate will have excellent communication skills and a strong commitment to customer service, thriving in a fast-paced atmosphere.

Qualifications

• Previous administrative experience in a fast paced environment.

Responsibilities

• Provide administrative support including typing, filing, and answering telephones.
• Create Theme Park tickets and generate reports from the ticketing system.
• Update and manage ticketing information.

Skills

Good knowledge of MS Office (Excel)

Excellent verbal and written communication skills

Excellent administration and IT skills

Committed to delivering a high level of customer service

Flexibility to respond to different work situations

Ability to work under pressure

Job description

Overview

Front Office Admin provides the Team with administrative support including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements, internal customer service and other general office duties.

What will I be doing

Front Office Admin provides the Team with administrative support including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements, internal customer service and other general office duties. Specifically you will be responsible for performing the following tasks to the highest standards:

• Creating Theme Park tickets
• Generate report from the ticketing system and highlight all duplications/incorrect confirmation numbers
• Update cancelled/duplicated/No Show tickets on daily basis and send it to Farah
• Check the reconciliation report from Farah and add detailed explanations to each booking confirmation number
• Update CID system
• Auditing and filing

What are we looking for

Front Office Admin is serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Good knowledge of MS Office (Excel)
• Excellent verbal and written communication skills
• Excellent administration and IT skills
• Committed to delivering a high level of customer service both internally and externally
• Flexibility to respond to a range of different work situations
• Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous administrative experience in a fast paced environment

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans