Front Desk Receptionist

Aetram Finserv; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial services firm in Dubai is looking for a Front Desk Receptionist & Administrator to be the first point of contact for visitors while providing HR support. Responsibilities include managing reception operations, supporting onboarding and offboarding processes, and ensuring compliance with UAE labor laws. The ideal candidate will have a Bachelor’s degree in HR or Business, 2-4 years of experience in a similar role, and strong organizational and communication skills. This position is essential for creating a welcoming environment for visitors and facilitating effective HR practices.

Qualifications

• 2–4 years of experience as a Receptionist or HR Administrator in the UAE.
• Hands-on experience with UAE visa and labor processes preferred.

Responsibilities

• Greet visitors and clients professionally.
• Manage reception desk and phone calls.
• Support onboarding and offboarding processes.
• Ensure compliance with UAE labor laws.

Skills

Communication skills

Interpersonal skills

Organizational abilities

Attention to detail

Customer-service mindset

Education

Bachelor’s degree in Human Resources or Business Administration

Tools

MS Office (Word, Excel, Outlook)

HRIS systems

Job description

Overview

Job Title: Front Desk Receptionist & Administrator

Female Candidates Preferred

Department

Human Resources / Administration

Reports To

HR Manager

Location

Dubai, UAE

Job Purpose

The Receptionist & HR Administrator serves as the first point of contact for visitors while providing comprehensive administrative and HR support. This role ensures smooth front-office operations, professional visitor management, and efficient execution of HR administrative processes in compliance with UAE labor laws and company policies.

Key Responsibilities

Front Office & Reception

• Greet visitors, clients, and employees professionally and courteously.
• Manage reception desk, phone calls, emails, and courier services.
• Maintain visitor logs and ensure adherence to security protocols.
• Coordinate meeting room bookings and office schedules.
• Ensure reception and common areas are presentable at all times.

HR Administration

• Support end-to-end onboarding activities including offer documentation, joining formalities, and induction coordination.
• Maintain accurate employee records (physical and HRIS).
• Assist in preparing HR letters (offer letters, employment confirmations, NOCs, experience letters).
• Coordinate with PRO/immigration teams for visa processing, Emirates ID, medicals, and labor cards.
• Track leave records, attendance, and probation confirmations.
• Support offboarding processes including exit formalities and documentation.

Office Administration & Coordination

• Manage office supplies, pantry items, and vendor coordination.
• Support travel bookings and accommodation arrangements if required.
• Coordinate with facilities, IT, and vendors for office operations.
• Assist in organizing employee engagement activities and HR events.

Compliance & Reporting

• Ensure HR documentation complies with UAE labor laws and company policies.
• Maintain confidentiality of employee data at all times.
• Support HR reporting and audits as required.

Key Performance Indicators (KPIs)

• Front-desk service quality and professionalism
• Accuracy of HR documentation and records
• Timely completion of onboarding and admin tasks
• Employee satisfaction with HR support
• Compliance with UAE labor requirements

Qualifications & Experience

Education

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred.

Experience

• 2–4 years of experience as a Receptionist, HR Administrator, or similar role in the UAE.
• Hands-on experience with UAE visa and labor processes is highly preferred.

Skills & Competencies

Technical Skills

• Knowledge of UAE labor law basics and HR documentation.
• Proficiency in MS Office (Word, Excel, Outlook).
• Experience using HRIS systems is an advantage.

Behavioral & Soft Skills

• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.
• Attention to detail and confidentiality.
• Customer-service mindset.