Front Desk Operations Leader - Guest Experience

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai seeks an experienced Front Office Manager Assistant to oversee daily operations and ensure exceptional guest services. The successful candidate will have at least 2 years of experience in a similar role and will be responsible for leading the front desk team, resolving guest issues, and enhancing service quality. This position offers an opportunity to thrive in a dynamic hospitality environment.

Qualifications

• 2 years experience in guest services front desk or related area.
• High school diploma or equivalent.
• Strong interpersonal and communication skills.

Responsibilities

• Manage daily operations ensuring quality standards.
• Supervise staffing levels to meet operational needs.
• Handle guest complaints and resolve conflicts.

Skills

Guest services

Staff supervision

Conflict resolution

Customer service

Education

High school diploma or GED

2-year degree in Hotel Management or related fields

Job description

A leading hotel chain in Dubai seeks an experienced Front Office Manager Assistant to oversee daily operations and ensure exceptional guest services. The successful candidate will have at least 2 years of experience in a similar role and will be responsible for leading the front desk team, resolving guest issues, and enhancing service quality. This position offers an opportunity to thrive in a dynamic hospitality environment.