Front Desk Operations & Guest Experience Lead

Marriott Hotels Resorts; Ras Al Khaimah; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading hotel brand in Ras al-Khaimah is seeking a Manager to assist with guest payments, check-ins, and staff guidance. Responsibilities include ensuring guest satisfaction through effective communication and problem-solving, coordinating with departments to resolve issues, and maintaining operational standards. The role requires at least one year of relevant experience and a high school diploma. Join a diverse team committed to excellence and guest service in a dynamic hotel environment.

Qualifications

• One year of related work experience is required.
• No supervisory experience is needed.

Responsibilities

• Assist staff with processing guest payments and satisfaction.
• Manage guest check-ins and room assignments.
• Coordinate with various departments to resolve guest issues.

Skills

Problem-solving

Customer service

Communication

Teamwork

Education

High school diploma or G.E.D. equivalent

Job description

A leading hotel brand in Ras al-Khaimah is seeking a Manager to assist with guest payments, check-ins, and staff guidance. Responsibilities include ensuring guest satisfaction through effective communication and problem-solving, coordinating with departments to resolve issues, and maintaining operational standards. The role requires at least one year of relevant experience and a high school diploma. Join a diverse team committed to excellence and guest service in a dynamic hotel environment.