Front Desk Maestro: Elevate Guest Experiences

AccorHotels Middle East; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in the United Arab Emirates is seeking a Front Office staff member to provide exceptional service to guests while managing front desk operations according to company standards. Ideal candidates will be a Hotel Management Graduate with strong interpersonal skills, capable of handling guest complaints swiftly. Experience in similar roles is preferred, and Arabic speakers are encouraged to apply. The role offers a vibrant working environment within the hospitality industry.

Qualifications

• Strong interpersonal and problem-solving abilities needed.
• Experience with front desk operations preferred.
• Arabic speaker preferred.

Responsibilities

• Provide efficient, personalized, courteous service.
• Supervise front desk operations for guest satisfaction.
• Handle guest complaints and report to management.
• Coordinate with departments for MIPs and VIPs.

Skills

Strong interpersonal skills

Problem-solving abilities

Customer service orientation

Teamwork

Upselling techniques

Education

Hotel Management Graduate

Job description

A leading hotel chain in the United Arab Emirates is seeking a Front Office staff member to provide exceptional service to guests while managing front desk operations according to company standards. Ideal candidates will be a Hotel Management Graduate with strong interpersonal skills, capable of handling guest complaints swiftly. Experience in similar roles is preferred, and Arabic speakers are encouraged to apply. The role offers a vibrant working environment within the hospitality industry.