Front Desk & Guest Services Leader

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality leader is seeking a Front Office Supervisor to assist in managing day-to-day operations at the front desk, ensuring guest satisfaction and supervising staff. The successful candidate will have at least 2 years of experience in guest services, excellent interpersonal skills, and a commitment to high standards of service. This role involves handling guest complaints, leading the front desk team, and contributing to financial performance. Competitive compensation and growth opportunities are offered.

Qualifications

• 2 years experience in guest services or front desk is required.
• Strong interpersonal and communication skills are necessary.
• Ability to manage operational needs and financial objectives.

Responsibilities

• Supervise daily operations to meet quality and customer expectations.
• Lead and coach the front desk team for exceptional service.
• Handle guest complaints and ensure their satisfaction.

Skills

Guest service management

Team leadership

Conflict resolution

Education

High school diploma or GED

2-year degree in Hospitality Management

Job description

A global hospitality leader is seeking a Front Office Supervisor to assist in managing day-to-day operations at the front desk, ensuring guest satisfaction and supervising staff. The successful candidate will have at least 2 years of experience in guest services, excellent interpersonal skills, and a commitment to high standards of service. This role involves handling guest complaints, leading the front desk team, and contributing to financial performance. Competitive compensation and growth opportunities are offered.