Front Desk Agent

FIVE Hotels & Resorts; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A luxury hotel group in Dubai is seeking a Front Desk Agent to deliver exceptional guest experiences in a vibrant environment. The ideal candidate will have 1-2 years of relevant experience, excellent communication skills, and a welcoming attitude. You will be responsible for guest check-ins, addressing inquiries, and maintaining high standards of service. This role offers a chance to work in a dynamic team committed to luxury and hospitality excellence.

Benefits

Competitive salary

Career advancement opportunities

Access to staff events

Qualifications

• 1-2 years of experience as a Front Desk Agent or similar role.
• Impeccable communication skills, fluent in English.
• A proactive nature with attention to detail.

Responsibilities

• Deliver exceptional service, meeting guest needs promptly.
• Maintain high standards of appearance and grooming.
• Handle guest check-ins efficiently and accurately.
• Address and resolve guest complaints professionally.
• Collaborate with team members to optimize guest experiences.

Skills

Excellent communication

Leadership skills

Organisational skills

Proactive execution

Detail-oriented

Customer satisfaction focus

Fluency in English

Proficiency in multiple languages

Team collaboration

Flexibility

Tools

Word

Excel

Outlook

Opera PSMS

Job description

Overview

The Exhilarating Opportunity with The World’s Hottest Luxury Hotel Group Disruptive by Design, FIVE Hotels and Resorts is redefining ‘FIVE-Star’ hospitality and setting the gold standard across the industry. Join the FIVE Tribe and make waves.

Join our Front Office team as a Front Desk Agent and empower yourself to deliver exceptional experiences across our award-winning lifestyle destinations. Jump on board and unlock your potential in a buzzing environment that will take your career to new heights.

The Candidate

A driven self-starter with excellent communication, leadership, and organisational skills. As an astute creative and critical thinker, you can conceptualise and implement innovative solutions in a fast-paced environment. A keen eye for detail, a proactive execution style, and a can-do attitude with ownership makes you a highly motivated go-getter. An outgoing and approachable nature enables you to connect with colleagues and stakeholders to ensure a sensational Five experience.

What We’re Looking For

• A proven track record of 1-2 years in a similar role, delivering sensational experiences synonymous with FIVE’s award-winning service quality.
• A welcoming and enthusiastic energy that sets the tone for a sensational guest experience.
• An elevated and energetic conversationalist, engaging guests with lively discussions.
• A steadfast desire to improve customer satisfaction, showcasing a commitment to industry-leading standards.
• Impeccable communication skills, both verbal and written, with fluency in English. Proficiency in multiple languages is preferred.
• Computer literacy with mastery of Word, Excel, and Outlook, and knowledge of Opera PSMS.
• A proactive nature with meticulous attention to detail to ensure every aspect of the operation is perfectly curated.
• Next-level organisational and leadership skills, effectively guiding and inspiring the FIVE Tribe to new heights.
• Creative, ownership-driven thinking with the ability to find innovative solutions.
• A teamwork-oriented mindset, fostering collaboration among FIVE Tribe members to achieve collective success.
• Flexibility to work a variety of shifts, including weekends and holidays, based on the hotel’s requirements.
• A hands-on attitude fueled by a ‘Can-Do!’ spirit.

Key Responsibilities

• Arrives to work promptly, adheres to FIVE’s grooming standards and maintains a polished, ‘FIVE-Styled’ appearance.
• Anticipates and caters to Guests’ needs, delivering exquisite service that elevates guest satisfaction.
• Strives for top-notch service, embracing the disruptive and visionary approach that makes FIVE an industry-leading lifestyle destination.
• Ensures there are no complaints about the Front Office Department, consistently achieving the highest degree of guest satisfaction.
• Demonstrates expert knowledge of room types, hotel facilities, dining venues, shop hours, function rooms, and daily events.
• Stays informed about FIVE’s Leadership Team and their roles and availability.
• Adheres to legal requirements regarding fire safety, bomb threats, and health and safety, ensuring compliance.
• Attends required training sessions to stay at the cutting edge of the profession.
• Maintains a clean and glamorous work area by filing all paperwork on the spot.
• Cultivates a first-in-class understanding of Dubai’s national history, shopping areas, and places of interest.
• Creates a sensational experience by addressing guests by their names when appropriate.
• Upholds professional confidentiality and safeguards FIVE’s trade secrets with integrity.
• Resolves and logs guest complaints promptly or escalates to the appropriate managerial level.
• Checks guests into the hotel with ‘FIVE-Styled’ precision, ensuring the luxury service FIVE is renowned for.
• Complies with legal requirements by accurately copying and filing guest passports upon arrival and adheres to country and company procedures.
• Stays attuned to FIVE’s occupancy, average room rate, month-to-date performance against budget.
• Maintains a ‘FIVE-Star’ awareness of concierge desk, business center, guest relations, and loyalty club policies to offer an award-winning experience.
• Maintains open communication and shares information about shifts through the Front Office logbook to enhance the vibe at FIVE.
• Actively participates in increasing FIVE’s revenue by upselling, handling walk-ins, and offering additional services that enhance the FIVE experience.
• Enforces FIVE’s credit policy, upholding the gold standard we’re known for.
• Updates OPERA immediately with any changes, demonstrating commitment to staying ahead of the curve.
• Collaborates with Reservations to ensure reception is fully updated on day’s arrivals, embracing the ‘FIVER’ spirit.
• Executes all tasks efficiently and thoroughly, in line with award-winning expectations.
• Manages tasks assigned by the Front Office Supervisor, Duty Manager, or Front Office Manager, embodying the dedication of a true FIVE Tribe Member.

The Team

‘FIVERs’ are cultured yet chic, confident yet self-effacing, and work hard to play even harder. As a FIVE Tribe Member, you’ll embody the distinct ‘Vibe at FIVE’ and apply it to create insta-perfect experiences for our guests that keep them coming back for more. If you dream of being surrounded by like-minded individuals who share your passion for delivering unforgettable moments that last a lifetime, look no further and unleash your next-level potential.

Sustainable Indulgence at FIVE

FIVE is a leader in sustainable luxury living and hospitality, with UAE-based destinations being the first and only hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company’s science-meets-styled ‘Sustainable Indulgence’ ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah, FIVE Jumeirah Village, and other FIVE properties contribute to sustainability across Operations, Governance, and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1,500 ‘FIVERs’. FIVE is committed to hiring a diverse and inclusive workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. FIVE was ranked 10th on the Great Places to Work UAE 2023 list of Large Organisations.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being disruptively different and daringly unique. Our growing portfolio of lavish destinations epitomizes glamour and experiential luxury, currently including FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich, and FIVE LUXE. Joining our exceptional FIVE Tribe means you are part of a team who breaks boundaries and offers unbeatable next-level experiences across our hotels, dining concepts, and immersive nightlife venues.

Find out more here: fivehotelsandresorts.com