Freight Forwarding Customer Success Specialist

GAC; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A logistics company in the United Arab Emirates is looking for a customer service professional with a degree in management and at least 3 years of experience in customer service and tele sales. The ideal candidate should possess strong organizational skills, attention to detail, and be familiar with using GACFREIGHT software. Responsibilities include managing customer inquiries, issuing quotations, and maintaining communication throughout the job process. This position offers a fast-paced environment with growth opportunities.

Qualifications

• Graduate of any management-related courses.
• A minimum of 3 years’ experience in customer service and tele sales.
• Proficient in using computer/internet (web/email).

Responsibilities

• Attend inquiries and submit quotes to customers within time frames.
• Follow up on secured quotations and maintain communication with customers.
• Issue job-related requirements like quotations and updates.

Skills

Attention to detail

Strong organizational skills

Ability to learn quickly

Ability to multitask

Good business judgment

Proficient in using computer/internet

Education

Management-related courses

Tools

GACFREIGHT software

Job description

A logistics company in the United Arab Emirates is looking for a customer service professional with a degree in management and at least 3 years of experience in customer service and tele sales. The ideal candidate should possess strong organizational skills, attention to detail, and be familiar with using GACFREIGHT software. Responsibilities include managing customer inquiries, issuing quotations, and maintaining communication throughout the job process. This position offers a fast-paced environment with growth opportunities.