Franchise Hotel - Lobby Hostess

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality brand in Dubai is seeking a Lobby Hostess to create an exceptional first impression for guests. The role involves welcoming guests, providing information about hotel services, and maintaining a luxurious lobby atmosphere. Candidates should exhibit exceptional interpersonal skills and professionalism, ensuring a seamless guest experience from arrival to departure. This position offers a competitive salary and promotes an inclusive workplace culture.

Benefits

Competitive salary

Inclusive work culture

Career development opportunities

Qualifications

• Exceptional grooming and presentation standards.
• Experience in hospitality is a plus.
• Ability to manage guest inquiries effectively.

Responsibilities

• Welcome guests at check-in and ensure a smooth process.
• Provide information about hotel services and local attractions.
• Maintain cleanliness and organization of the lobby area.
• Assist guests with luggage and other requests.

Skills

Interpersonal skills

Professional demeanor

Problem-solving

Knowledge of local attractions

Job description

About Us

voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.

Day to Day

As a Lobby Hostess at our prestigious 5-star hotel, you will play a pivotal role in creating an exceptional first impression for our esteemed guests. Your warm demeanor, impeccable grooming, and exceptional interpersonal skills will contribute to providing a memorable and seamless guest experience from the moment they step into our luxurious lobby.

Responsibilities

• Guest Check-In and Check-Out: Welcome guests with a friendly and professional attitude, ensuring efficient check-in and check-out processes while accurately handling payments and ensuring adherence to hotel policies.
• Greet and welcome guests as they enter the hotel, offering a friendly and professional demeanor at all times.
• Provide accurate information about the hotel's facilities, services, and local attractions, ensuring guests are well-informed.
• Assist guests with luggage, coordinating with bell staff to ensure a smooth arrival and departure process.
• Maintain an organized and aesthetically pleasing lobby area, ensuring it reflects the luxury and ambiance of the hotel.
• Manage guest inquiries, requests, and concerns promptly and effectively, offering solutions or directing them to the appropriate department.
• Coordinate with the concierge team to arrange transportation, reservations, and special requests for guests.
• Assist with check-in and check-out procedures, ensuring accuracy and efficiency while adhering to hotel policies.
• Handle guest feedback and complaints professionally, escalating issues when necessary to ensure guest satisfaction.
• Collaborate with other hotel departments to ensure a cohesive and seamless guest experience.
• Maintain a thorough knowledge of local events, attractions, and dining options to assist guests in making the most of their stay.

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family.