Franchise Hotel - Kids Club Attendant

InterContinental Hotels Group; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Kids Club Attendant in Dubai to create a welcoming atmosphere for children and their families. The role involves supervising children in activities, maintaining a safe play environment, and ensuring excellent guest service through effective communication. Ideal candidates are energetic, friendly, and experienced in customer service or childcare. Join our inclusive team and be part of a culture that celebrates and supports diversity in the workplace.

Benefits

Competitive salary

Wide range of benefits

Inclusive work environment

Qualifications

• Experience in customer service, preferably in hospitality or child care.
• Ability to supervise children and ensure a safe environment.
• Energetic, friendly, and engaging personality.

Responsibilities

• Greet children and their parents upon arrival to the Kids Club.
• Supervise and engage children in games and crafts.
• Communicate effectively with parents about their child’s activities.

Skills

Guest service skills

Ability to engage children

Effective communication

Safety awareness

Job description

About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Day to Day

• Greet children and their parents warmly upon arrival to the Kids Club
• Ensure all children are signed in and out according to safety protocols
• Supervise and engage children in age-appropriate games, crafts, and activities
• Maintain a safe, clean, and organized play environment at all times
• Monitor children closely to prevent accidents and handle any minor injuries or incidents promptly
• Communicate effectively with parents about their child’s day and any important updates
• Assist with setting up and tidying activity areas before and after use
• Follow all hotel and Kids Club policies, including health and safety guidelines
• Report any maintenance or safety concerns to the management team immediately
• Collaborate with other Kids Club team members to plan and deliver engaging programs and special events
• Maintain accurate records of attendance and activity participation
• Provide excellent guest service by creating a welcoming and fun atmosphere for both children and parents

Requirements

• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Take pride in your appearance and place as a brand ambassador
• Other duties as assigned.

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.