Franchise Hotel - In Room Dining Supervisor

InterContinental Hotels Group; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A luxury hotel group in Dubai is seeking a Food & Beverage Supervisor to lead in-room dining and banquet operations. Responsibilities include managing team performance, ensuring guest satisfaction through exceptional service, and adhering to health and safety regulations. The ideal candidate has supervisory experience in luxury hotel settings and a proven track record in delivering high-quality service.

Benefits

Competitive salary

Range of employee benefits

Inclusive team culture

Qualifications

• Supervisory experience in in-room dining, banqueting, or general F&B operations within a luxury hotel setting.
• Proven track record of delivering high-quality service and managing a team effectively.

Responsibilities

• Lead and supervise the daily operations of the in-room dining team.
• Supervise the setup and execution of banquet functions.
• Anticipate and meet guest needs in both dining and banquet settings.
• Ensure compliance with health, safety, and hygiene regulations.
• Train, mentor, and motivate the in-room dining and banquet teams.

Skills

Supervisory experience

High-quality service delivery

Team management

Job description

[aboutus]

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

[daytoday]

ROLE & RESPONSIBILITIES:

·In-Room Dining Supervision:

-Lead and supervise the daily operations of the in-room dining team, ensuring efficient and timely service.

-Coordinate with kitchen staff to guarantee accurate food preparation and delivery.

-Ensure adherence to service standards, policies, and hygiene regulations.

-Handle guest complaints professionally and ensure guest satisfaction through personalized service.

·Banquet Operations Supervision:

-Supervise the setup, execution, and breakdown of banquet functions, ensuring all requirements are met.

-Coordinate with event organizers, F&B teams, and other relevant departments to ensure smooth and successful events.

-Oversee banquet staff, ensuring they deliver impeccable service while adhering to event timelines and hotel standards.

-Ensure compliance with health, safety, and hygiene regulations during banquet operations.

·Guest Experience:

-Anticipate and meet guest needs in both in-room dining and banquet settings.

-Address guest inquiries and feedback, ensuring exceptional service is delivered at all touchpoints.

-Continuously gather and act on guest feedback to enhance service quality.

·Operational Excellence:

-Ensure accuracy in placing orders, food preparation, and timely delivery for both in-room dining and banquets.

-Maintain high standards of food presentation and service across both areas.

-Ensure that all in-room dining and banquet areas, including equipment, are well-maintained and organized.

-Monitor and maintain accurate records of orders, payments, stock levels, and inventory.

·Team Leadership & Development:

-Train, mentor, and motivate both the in-room dining and banquet teams to uphold service excellence.

-Assist in scheduling shifts for both departments, ensuring adequate coverage during peak periods or events.

-Foster a positive work environment that promotes teamwork, respect, and continuous improvement.

·Health & Safety Compliance:

-Ensure strict adherence to health, safety, and hygiene standards in both in-room dining and banquet areas.

-Conduct regular inspections and implement corrective actions as necessary to maintain food safety and cleanliness.

·Inventory & Cost Control:

-Monitor and manage inventory for both in-room dining and banquet services, ensuring efficient stock usage.

-Collaborate with the F&B Manager to control costs and minimize waste.

-Oversee the proper handling, storage, and tracking of all stock items.

·Collaboration:

-Work closely with other departments, such as housekeeping, front office, and kitchen teams, to ensure seamless service for in-room dining and banquet events.

-Liaise with event planners and other stakeholders to ensure all banquet requirements are met and exceed expectations.

[requirements]

PERSON SPECIFICATIONS:

-Supervisory experience in in-room dining, banqueting, or general F&B operations within a luxury hotel setting is required.

-Proven track record of delivering high-quality service and managing a team effectively.

[benefits]

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.