Franchise Hotel - Complex Reservation & Telephone Agent - Th8 Palm Dubai Beach Resort, Vignette[...]

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel brand in Dubai is seeking a Reservations Agent to manage guest inquiries and upsell services, enhancing overall hotel profitability. Ideal candidates should have a background in hospitality, strong communication skills, and experience with reservation systems. This role offers a competitive salary and various benefits, contributing to successful teamwork in the hospitality industry.

Benefits

Competitive salary

Wide range of benefits

Inclusive team environment

Qualifications

• Experience in reservations/front office/customer service (hotel background).
• Able to multitask under pressure and manage flexible shifts.
• Sales-minded with ability to upsell and maximize revenue.

Responsibilities

• Handle Group and Individual Reservations inquiries via email, phone and WhatsApp.
• Aims to upsell rooms and other services to maximize profitability.
• Creates reports or partakes in projects as directed by management.

Skills

Fluent in English

Customer service oriented

Strong communication skills

Detail-oriented

Problem-solving skills

Education

Diploma/degree in Hospitality or related field

Tools

PMS/reservation systems

MS Office

Job description

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Responsibilities

• Handle Group and Individual Reservations inquiries via email, phone and WhatsApp according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenue
• Aims to upsell rooms and other services to maximize the profitability of the company
• Is fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practices
• Leases and cooperates with other departments as needed
• Creates reports or partake in projects as directed by management
• Assists other Business Units as and when needed

Qualifications

• Diploma/degree in Hospitality or related field preferred
• Experience in reservations/front office/customer service (hotel background)
• Knowledge of PMS/reservation systems & MS Office
• Strong communication skills (English; other languages an advantage)
• Customer service focused with problem-solving skills
• Detail-oriented, organized, and able to multitask under pressure
• Flexible with shifts, weekends & holidays
• Positive attitude, team player, and professional appearance
• Sales-minded with ability to upsell and maximize revenue

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family.