Franchise Hotel - Butler Manager

InterContinental Hotels Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hotel chain in Dubai seeks an experienced Butler to provide top-tier personalized service. Responsibilities include managing dining experiences, training staff, and ensuring impeccable service flow. Ideal candidates will have at least 5 years' experience in a luxury setting, excellent skills in fine dining and wine service, and strong communication abilities. Competitive salary and a range of benefits are offered to create an inclusive workplace where every team member can thrive.

Benefits

Competitive salary

Inclusive workplace benefits

Qualifications

• Minimum 5 years’ experience as Butler, Head Waiter, or Captain in a luxury hotel or private residence.
• Proven background in fine dining service or private chef environments.
• Fluent in English; additional languages are advantageous.

Responsibilities

• Provide personalized service ensuring seamless coordination across departments.
• Oversee in-room dining experiences with high-level presentation.
• Manage table settings and service sequences in fine dining protocols.
• Coordinate special menu requests and wine pairings.
• Supervise and train junior staff on etiquette and service.

Skills

Expert knowledge of fine dining and service techniques

Strong understanding of wine and beverage service

Excellent communication and discretion

Refined sense of timing and etiquette

Exceptional grooming and presentation standards

Education

Certification in Butler Service

Hospitality Management

Wine Studies (WSET, Court of Master Sommeliers)

Job description

About Us

The Kleindienst Group is committed to pushing the boundaries of what has been achieved, pioneering new concepts in real estate and hospitality to deliver excellence. Established over 30 years ago in Austria and Hungary and present in Dubai since 2003, The Kleindienst Group is the largest European real estate company in Dubai with more than 1,200 employees over its diverse portfolio of businesses which include property development, construction, hospitality, property brokerage, shipbuilding and corporate business centres.

The Heart of Europe

The Heart of Europe is the flagship masterplan of the developer in Dubai, on The World island 4km from the Dubai coastline. It is an upscale, sustainable and visionary island mixed‑used destination comprising 15 hotels and resorts, 4,000 holiday homes and hotel units, the iconic Floating Seahorse Villas, white sandy beaches, and the world’s first climate‑controlled rainy street and snow plaza. The Heart of Europe is committed to delivering exceptional sustainability and European culture, heritage and lifestyle experiences through architecture, events and innovative technology. The Heart of Europe is one of the most intriguing and exciting investments in Dubai today.

Day‑to‑Day Responsibilities

• Provide personalized, anticipatory service to each guest, ensuring seamless coordination across departments.
• Oversee and execute in‑room dining and private dining experiences, ensuring high‑level presentation and etiquette.
• Manage table settings, service sequences, and wine service in accordance with fine dining protocols.
• Coordinate with the Culinary and Beverage teams for special menu requests, wine pairings, and bespoke dining experiences.
• Maintain exceptional knowledge of the menu, wine list, and beverage menu.
• Ensure impeccable mise en place, cutlery alignment, and service flow for private dinners or VIP functions.
• Supervise and train junior butlers and service staff on etiquette, table service, and guest engagement.
• Handle guest preferences discreetly and maintain accurate records for personalized future experiences.
• Ensure all show units, guest rooms, suites, and villas are set up and maintained according to brand and guest expectations.
• Manage F & B‑related inventory for assigned units (glassware, linens, wines, spirits, etc.).
• Liaise with housekeeping and maintenance teams to guarantee a smooth and flawless service environment.

Requirements

Skills & Competencies

• Expert knowledge of fine dining and service techniques (French, Russian, English and Butler service styles).
• Strong understanding of wine and beverage service, including pairing and cellar management.
• Excellent communication and discretion when dealing with high‑profile or VIP guests.
• Refined sense of timing, etiquette, and service flow.
• Exceptional grooming and presentation standards. Ability to anticipate guest needs and adapt intuitively to evolving situations.

Qualifications & Experience

• Minimum 5 years’ experience as Butler, Head Waiter, or Captain in a luxury hotel or private residence.
• Proven background in fine dining service or private chef environments.
• Certification in Butler Service, Hospitality Management, or Wine Studies (WSET, Court of Master Sommeliers) preferred.
• Fluent in English; additional languages (Russian or Arabic) are an advantage.

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal‑opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.