Food Services Supervisor

Marriott Hotels Resorts; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hotel chain in Sharjah is seeking a Manager to oversee staff performance and ensure exceptional guest service. The ideal candidate will have supervisory experience and be skilled in team management and customer relations. Responsibilities include staff training, inventory management, and maintaining quality standards. This role requires a high school diploma and a commitment to a professional workplace environment.

Qualifications

• At least 2 years of related work experience.
• At least 1 year of supervisory experience.
• Must maintain a professional appearance.

Responsibilities

• Ensure staff works together as a team to provide optimal service.
• Inspect staff grooming and attire.
• Assist management with hiring, training, and evaluating employees.
• Monitor dining rooms for service and guest well-being.

Skills

Teamwork

Communication

Customer service

Conflict resolution

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Ensure staff works together as a team to provide optimal service and meet guest needs. Inspect staff grooming and attire, and rectify deficiencies. Complete opening and closing duties such as setting up supplies, cleaning equipment and areas, and locking doors. Inspect storage areas for organization, use of FIFO, and cleanliness. Conduct scheduled inventories and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and guest well-being. Complete work orders for maintenance repairs.

Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy. Follow all company, safety, and security policies; report accidents, injuries, and unsafe conditions; complete safety training and certifications. Maintain a professional appearance, confidentiality, and protect company assets. Welcome and acknowledge guests, anticipate and address their needs, assist individuals with disabilities, and thank guests genuinely. Communicate clearly and professionally. Develop positive relationships, support team goals, and respond to employee concerns. Ensure adherence to quality standards and suggest improvements to increase efficiency, productivity, safety, and cost savings. Read and verify information in various formats, visually inspect tools and equipment, and perform physical tasks such as lifting up to 50 pounds, moving through confined spaces, and reaching overhead or below the knees. Perform other duties as requested by supervisors.

PREFERRED QUALIFICATIONS

• High school diploma or G.E.D. equivalent
• At least 2 years of related work experience
• At least 1 year of supervisory experience

Marriott International is an equal opportunity employer committed to diversity and inclusion, and nondiscrimination based on protected characteristics such as disability and veteran status.

Required Experience: Manager