Food and Beverage Guest Relations Agent

Hilton; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality firm is seeking an F&B Guest Relations Agent to create exceptional dining experiences at the DoubleTree by Hilton Resort & Spa Marjan Island. The role involves welcoming guests, managing reservations, anticipating needs, and collaborating with service teams. Ideal candidates should possess excellent communication skills, attention to detail, and experience in luxury hospitality. This full-time position offers the opportunity to be part of a dedicated team committed to outstanding guest satisfaction.

Qualifications

• Passionate about hospitality and thrive in fast-paced environments.
• Strong organizational abilities and attention to detail.
• Previous experience in guest relations or luxury hospitality preferred.

Responsibilities

• Greet and welcome guests upon arrival.
• Manage reservations and coordinate special arrangements.
• Anticipate guest needs and provide recommendations.
• Handle guest inquiries and feedback professionally.
• Collaborate with kitchen and service teams for order delivery.

Skills

Excellent communication

Interpersonal skills

Organization

Multitasking

Problem-solving

Job description

Description

F&B Guest Relations Agent plays a key role in creating exceptional dining experiences for our guests. This position focuses on engaging with guests before, during, and after their visit to ensure personalized service and satisfaction. From welcoming guests to handling special requests and coordinating with the restaurant team, you will be the face of hospitality in our Food & Beverage outlets.

What will I be doing?

As an F&B Guest Relations Agent, you will act as the primary liaison between guests and the restaurant team, ensuring smooth communication and outstanding service. Your responsibilities will include:

• Greeting and welcoming guests upon arrival and ensuring a seamless seating experience.
• Managing reservations and coordinating special arrangements for VIP guests and large parties.
• Anticipating guest needs and providing personalized recommendations on menu items, promotions, and events.
• Handling guest inquiries, feedback, and complaints promptly and professionally.
• Collaborating with kitchen and service teams to ensure timely and accurate delivery of orders.
• Maintaining up-to-date knowledge of menu offerings, seasonal specials, and promotional activities.
• Assisting with guest engagement during special events and promotional campaigns.
• Monitoring guest satisfaction throughout their dining experience and taking proactive steps to enhance it.

What Are We Looking For

We are looking for individuals who are passionate about hospitality and thrive in a fast-paced environment. The ideal candidate will demonstrate:

• Excellent communication and interpersonal skills with a warm, approachable demeanor.
• Strong organizational abilities and attention to detail.
• Ability to multitask and remain calm under pressure.
• A genuine passion for delivering exceptional guest experiences.
• Familiarity with reservation systems and basic computer skills.
• Previous experience in guest relations, fine dining, or luxury hospitality is preferred.
• Problem-solving skills and the ability to handle guest concerns effectively.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

DoubleTree by Hilton Resort & Spa Marjan Island

Schedule

Full-time

Brand

Doubletree by Hilton

Job

Guest Services, Operations, and Front Office