Food and Drinks Operational Intern

Hilton Worldwide, Inc.; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company in Ras Al Khaimah is seeking a Food and Drinks Operational Intern. This role involves welcoming guests and working across various areas of Food and Beverage, ensuring a high standard of customer service and compliance with brand standards. Ideal candidates are flexible, team-oriented, and committed to delivering excellent guest experiences.

Qualifications

• Commitment to delivering high levels of customer service.
• Flexibility to respond to a range of different work situations.
• Ability to work independently or in teams.

Responsibilities

• Work in all areas of Food and Drinks including Bar, Restaurant, and Room Service.
• Welcome guests in a polite and friendly manner.
• Take and deliver customer orders with high levels of customer service.
• Prepare set ups for tables and/or rooms.
• Manage guest queries in a timely and efficient manner.

Skills

Customer service

Flexibility

Teamwork

Job description

Overview

Food and Drinks Operational Intern (HOT0BVKK) at Waldorf Astoria Ras Al Khaimah, Vienna Street Ras Al Khaimah 99999. The role involves welcoming guests and working across several areas of Food and Beverage during your placement to deliver an excellent Guest and Member experience while managing guest queries.

Responsibilities

• Able to work in all areas of Food and Drinks including Bar, Restaurant, Room Service and Conference and Events
• Welcome guests in a polite and friendly manner
• Take and deliver customer orders, consistently demonstrating high levels of customer service
• Prepare set ups for tables and/or rooms
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Up-sell with latest departmental incentives
• Ensure compliance of brand standards
• Ensure cleanliness of work areas
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Food and Drinks Operational Intern serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Commitment to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience with cash handling

Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!