Finance & Insurance Assistant Manager

Bayut; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent UAE-based company is seeking a Sales Manager for Finance and Insurance products. This role involves driving sales growth, managing partner coordination, handling customer documentation, and ensuring revenue delivery. The ideal candidate will have experience in sales management and the ability to provide insights and support training for team members. This position requires a strong focus on customer experience and operational excellence, with the aim of maximizing conversion rates throughout the sales process.

Qualifications

• Experience in sales management for finance and insurance products.
• Ability to coordinate effectively with banking and insurance partners.
• Strong analytical skills to track performance and provide insights.

Responsibilities

• Manage the sales process for finance and insurance products.
• Coordinate with partners for application processing and approvals.
• Maintain accurate records and provide performance reporting.
• Support training and coaching for team members.
• Serve as escalation point for customer issues.

Skills

Sales growth management

Partner coordination

Customer documentation management

Revenue delivery

CRM usage

Job description

Overview

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

In this role, you are responsible for driving sales growth and operational execution of Dubizzle’s Finance and Insurance products across the C2C (inside sales) and Managed / Transaction teams. The role manages lead conversion, partner coordination, customer documentation, and revenue delivery.

In this role, you will

Sales Ownership & Revenue Delivery

• Manage the end-to-end F&I sales process across C2C.
• Hit monthly and quarterly revenue targets for finance, insurance, and warranty.
• Maximize conversion across all funnel stages from lead to loan approval and policy issuance.
• Monitor team pipeline and provide daily guidance to ensure movement and follow-up.

Partner Management

• Coordinate with banking and insurance partners to process finance and insurance applications.
• Track approval SLAs, turnaround time, rejection causes, and partner performance.
• Escalate cases when required to secure approvals or remove blockers.
• Identify opportunities to onboard or utilize additional partners based on customer needs.

Operational Excellence

• Ensure customer qualification, documentation completeness, and submission accuracy.
• Reduce errors and cancellations through process discipline and checklist execution.
• Maintain and evolve internal SOPs covering finance, insurance, and warranty workflows.
• Review and address common loss reasons and cancellation trends.

Reporting & Insights

• Maintain accurate pipeline records in CRM and internal systems.
• Provide weekly reporting on pipeline stages, approvals, cancellations, partner performance, and revenue.
• Monitor agent-level activity and conversion metrics and highlight areas of improvement.
• Provide insight and recommendations to improve conversion and customer experience.

Training & Coaching

• Support onboarding and continuous training for finance and insurance agents.
• Provide coaching on scripts, product knowledge, customer qualification, and objection handling.
• Build capability to consistently deliver high-quality customer engagement.

Customer Experience & Escalation

• Serve as escalation point to resolve customer issues related to loan or policy issuance.
• Ensure transparency, compliance, and clear communication throughout the F&I journey.
• Work closely with internal teams and partners to resolve escalations quickly.