Field Support Engineer – VIP & Onsite Tech

Intertec Softwares Pvt Ltd; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading IT services company in Dubai is looking for an Associate Technical Support Engineer to deliver onsite support for Windows and Mac devices. The candidate should have 1-2 years of experience and be proficient in handling antivirus software, network troubleshooting, and providing support for applications like Office 365. The role includes managing technical issues for VIP users and participating in device preparation and deployment tasks.

Qualifications

• 1-2 years of experience in technical support roles.
• Proficiency in providing end-user support onsite.
• Familiarity with antivirus installation and troubleshooting.

Responsibilities

• Provide prompt and effective support for VIP users.
• Onsite technical support for Windows and Mac devices.
• Conduct basic network troubleshooting (LAN, Wi-Fi, VPN).

Skills

Proficiency in supporting Windows 10/11

macOS knowledge

Customer Servicing Skills

Good communication

Ability to multi-task

Education

BE/BTech/Bsc/Diploma

Tools

MDT

SCCM

Jamf

Job description

A leading IT services company in Dubai is looking for an Associate Technical Support Engineer to deliver onsite support for Windows and Mac devices. The candidate should have 1-2 years of experience and be proficient in handling antivirus software, network troubleshooting, and providing support for applications like Office 365. The role includes managing technical issues for VIP users and participating in device preparation and deployment tasks.