Field Support Engineer – Radar Systems

Thales; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading technology firm in Abu Dhabi is seeking a Field Support Engineer specializing in Radar Systems. You will provide technical support, maintenance, and operational assistance for radar equipment. Ideal candidates will hold a Bachelor's degree in engineering and have proven experience in radar systems. This role involves extensive travel and being the primary technical contact for clients, ensuring the reliability of radar systems in various field environments.

Qualifications

• Proven experience with radar systems installation and configuration.
• Strong technical knowledge of radar hardware and software.
• Fluent in English; French, Dutch, and Arabic are a plus.

Responsibilities

• Provide field support for radar systems.
• Diagnose and resolve technical issues on-site.
• Manage system configurations and documentation.

Skills

Radar systems troubleshooting

Customer service

Technical communication

Education

Bachelor’s degree in engineering or a related field

Tools

Diagnostic tools

Test equipment

Job description

Overview

Location: Abu Dhabi, United Arab Emirates

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. Thales has built a presence in the United Arab Emirates for over 35 years, and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Together we delivered technology for the Dubai metro, the longest driverless metro network in the world and a fare collection system that processes up to 250,000 transactions per day. We make UAE a safer place by providing secure electronic payment solutions, cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabi’s airport.

Job Profile

As a Field Support Engineer specializing in Radar Systems, you will provide technical support, maintenance, and operational assistance for radar equipment deployed in various locations (Naval and Land Systems). Your role will involve working closely with our clients and internal teams to ensure optimal system performance, troubleshoot issues, and offer on-site support. You will act as the primary technical contact for the customer and will play a key role in ensuring the reliability and availability of Thales radar systems.

Responsibilities

• Provide field support for installation, configuration, and maintenance of radar systems.
• Diagnose, troubleshoot, and resolve technical issues on-site and remotely.
• Perform routine inspections, preventive maintenance, and system updates.
• Manage system configurations, including version control, documentation, and change tracking to ensure consistency and compliance with client requirements.
• Offer training and guidance to end-users and maintenance personnel on radar systems operation and best practices.
• Work with cross-functional teams (engineering, project management) to escalate and resolve complex issues.
• Support supply chain and logistics tasks, such as tracking spare parts, ensuring timely delivery, and managing the logistics for field maintenance activities.
• Prepare detailed reports on support activities, system performance, and customer feedback.
• Ensure compliance with safety regulations and company policies while working in the field.
• Maintain up-to-date knowledge of the latest radar technologies and Thales product offerings.

Required Skills & Qualifications

• Bachelor’s degree in engineering, Electronics, or a related technical field.
• Proven experience with radar systems (installation, configuration, troubleshooting).
• Strong technical knowledge of radar hardware and software, including signal processing and calibration.
• Ability to read and interpret technical diagrams, schematics, and manuals.
• Proficient in the use of diagnostic tools and test equipment.
• Experience with RF systems, antennas, and electronic warfare systems is a plus.
• Excellent communication and customer service skills.
• Fluent in English is mandatory. French, Dutch and Arabic are a plus.
• Ability to obtain Security clearance to access military sites.
• Willingness to travel extensively (domestic and international), to work on-call and shifts, in various field environments and conditions.
• Ability to work independently, manage time effectively, and handle multiple tasks simultaneously.